Help Center

Welcome to the Help Center

Topics

  1. Getting Started
    1. Softphone Provisioning
    2. Configure Firewall to work with Ringotel
    3. Two-Factor Authentication
    Show 18 more
  2. Features
    1. Enabling SMS and MMS in Ringotel
    2. Speed dial buttons & BLF indicators
    3. Custom Web Pages
    Show 13 more
  3. Contacts
    1. Manage external contacts
    2. Google Contacts
    3. Microsoft 365
  4. SMS/MMS
    1. Enabling SMS and MMS in Ringotel
    2. Apidaze
    3. Atom Telecom
    Show 12 more
  5. Integrations
    1. Salesforce
    2. Microsoft Dynamics 365
    3. HubSpot CRM
    Show 19 more
  6. Ringotel API
    1. No-code Framework for integration with CRM systems
    2. No-code Framework for integration with Messaging platforms
    3. Single Sign-On (SSO) Integration
  7. How-to
    1. How to use a Call Park feature
    2. Install Ringotel using MSI installer with properties
    3. How to see all your created tickets in the Service Desk portal
    Show 4 more
  8. Troubleshooting
    1. No audio either direction with a call ending in 15s
    2. Problems with Poly/Plantronics Voyager UC headsets
    3. Call would not go through to the app (call trace shows 302 Moved Temporarily)
    Show 11 more
  9. FAQ
    1. Is it possible to resend user's password without changing it
    2. What ports & address should an end-user open in their network to be compatible with Ringotel?
    3. DND feature integration
    Show 15 more
  10. Get Help
    1. Submit a request
      Submit a request
    2. Suggest a new feature or improvement
      Suggest a new feature or improvement

Suggested forms

  • Submit a request in Support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Change organization region in Support

    Ask the team to transition your existing Ringotel organizations from one region to another.

  • Suggest a new feature or improvement in Support

    See a place where we can do better? We're all ears.

  • Application Branding Request in Support

    Ringotel offers branded softphone apps as an additional service. Here you can request the service providing the required details.

Powered by Jira Service Management
{"xsrfToken":"04754427fff1859ca938156462ab7652011b811a_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d182288e-48cd-420a-b118-d39b0fb61969/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGM1ZGQzMi1lZTFjLTRmZWMtYWIzZC05MzhmM2NlMzhlMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxODIyODhlLTQ4Y2QtNDIwYS1iMTE4LWQzOWIwZmI2MTk2OSI6WyJyZWFkIl19LCJleHAiOjE3NDU2NDQ4MzksIm5iZiI6MTc0NTY0NDIzOX0.39jnrL98DhJl7nq1SZ38BzEWO8qLayICaQtG7rUDGUU&client=4dc5dd32-ee1c-4fec-ab3d-938f3ce38e20&mode=fit","logoId":"d182288e-48cd-420a-b118-d39b0fb61969","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0080d0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1833f719-bd3a-455a-bee9-cb647228153c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGM1ZGQzMi1lZTFjLTRmZWMtYWIzZC05MzhmM2NlMzhlMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE4MzNmNzE5LWJkM2EtNDU1YS1iZWU5LWNiNjQ3MjI4MTUzYyI6WyJyZWFkIl19LCJleHAiOjE3NDU2NDQ4MzksIm5iZiI6MTc0NTY0NDIzOX0.I69M3n1ur7HlropMWolHZ_QUh_jbHrNapjd7EpXjMDA&client=4dc5dd32-ee1c-4fec-ab3d-938f3ce38e20&height=300&mode=fit","bannerMediaApiFileId":"1833f719-bd3a-455a-bee9-cb647228153c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ringotel","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"04754427fff1859ca938156462ab7652011b811a_lout","baseUrl":"https://get.help.ringotel.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ringotel.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4dc5dd32-ee1c-4fec-ab3d-938f3ce38e20","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c0d93d20571b42bfb7df9edfd73020c6","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}