{"xsrfToken":"fb8d3a342fc145822b56e23ec652884c47aa7e76_lout","branding":{"id":"1","key":"rs","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d182288e-48cd-420a-b118-d39b0fb61969/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGM1ZGQzMi1lZTFjLTRmZWMtYWIzZC05MzhmM2NlMzhlMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxODIyODhlLTQ4Y2QtNDIwYS1iMTE4LWQzOWIwZmI2MTk2OSI6WyJyZWFkIl19LCJleHAiOjE3NDQxNzE4MDIsIm5iZiI6MTc0NDE3MTIwMn0.DkcNyU27AoktSYUIsamKKFOQFk3SN6KNV1IJbjAR-KY&client=4dc5dd32-ee1c-4fec-ab3d-938f3ce38e20&mode=fit","logoId":"d182288e-48cd-420a-b118-d39b0fb61969","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0080d0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1833f719-bd3a-455a-bee9-cb647228153c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGM1ZGQzMi1lZTFjLTRmZWMtYWIzZC05MzhmM2NlMzhlMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE4MzNmNzE5LWJkM2EtNDU1YS1iZWU5LWNiNjQ3MjI4MTUzYyI6WyJyZWFkIl19LCJleHAiOjE3NDQxNzE4MDIsIm5iZiI6MTc0NDE3MTIwMn0.aOtMA3KG_UepoIjZG-dD5zLMFEhV1hI8bLRYSTF4pBE&client=4dc5dd32-ee1c-4fec-ab3d-938f3ce38e20&height=300&mode=fit","bannerMediaApiFileId":"1833f719-bd3a-455a-bee9-cb647228153c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"rs","projectId":10000,"serviceDeskId":1,"name":"Support","description":"<p>Welcome! You can raise a support request from the options provided here.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"26","name":"Application Branding Request","descriptionHtml":"<p>Ringotel softphone applications can be tailored to match your brand identity, and our team of experienced designers will collaborate closely with you to ensure that the final product meets your expectations.</p>","callToAction":"Application Branding Request","introHtml":"<p>Ringotel offers branded softphone apps as an additional service. Here you can request the service providing the required details.</p>","icon":10545,"iconUrl":"https://get.help.ringotel.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"23","name":"Change organization region","descriptionHtml":"","callToAction":"Change organization region","introHtml":"<p>Ask the team to transition your existing Ringotel organizations from one region to another.</p>","icon":10574,"iconUrl":"https://get.help.ringotel.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[1],"key":""},{"id":"1","name":"Submit a request","descriptionHtml":"","callToAction":"Submit a request","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10609,"iconUrl":"https://get.help.ringotel.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10532,"iconUrl":"https://get.help.ringotel.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[1],"key":""},{"id":"24","name":"Ask Virtual Agent (Beta)","descriptionHtml":"","callToAction":"Ask Virtual Agent (Beta)","introHtml":"<p>Ask our virtual agent a question to get an instant answer. Please note, we are still working to improve our Virtual Agent and documentation to provide you with the most up-to-date and accurate information.</p>","icon":10537,"iconUrl":"https://get.help.ringotel.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10433,"iconUrl":"https://get.help.ringotel.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10433","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10426,"iconUrl":"https://get.help.ringotel.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10426","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10427,"iconUrl":"https://get.help.ringotel.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10427","groups":[],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10405,"iconUrl":"https://get.help.ringotel.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10405","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[26,1,7,23],"6":[5,7,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5c214187-e2cf-3ac9-9f8e-8f04346812e1","appLinkName":"System Confluence","appLinkUrl":"https://ringotel.atlassian.net/wiki","spaceKey":"RSW","spaceName":"Ringotel Shell Wiki","spaceUrl":"https://ringotel.atlassian.net/wiki/spaces/RSW","isServer":false},"labels":[],"projectKey":"RS","serviceDeskId":1,"kbLinkDomainURLs":["https://ringotel.atlassian.net","https://get.help.ringotel.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGM1ZGQzMi1lZTFjLTRmZWMtYWIzZC05MzhmM2NlMzhlMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQxNzI0MDIsIm5iZiI6MTc0NDE3MTIwMn0.SoSAvyHmPc6yBLR5ysWN8Gx9JgzbVMevtB-eyhfgMt8","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"4dc5dd32-ee1c-4fec-ab3d-938f3ce38e20","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":7,"projectId":10000,"form":{"name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","intro":"<p>See a place where we can do better? We're all ears.</p>","instructions":"","icon":10532,"iconUrl":"https://get.help.ringotel.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/7","calendarParams":{"firstDay":0,"date":"2025-04-09T07:00:02+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGM1ZGQzMi1lZTFjLTRmZWMtYWIzZC05MzhmM2NlMzhlMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQxNzI0MDIsIm5iZiI6MTc0NDE3MTIwMn0.SoSAvyHmPc6yBLR5ysWN8Gx9JgzbVMevtB-eyhfgMt8","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"4dc5dd32-ee1c-4fec-ab3d-938f3ce38e20","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fget.help.ringotel.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3MjBlZmI2Mzk0ZmM3Mjk2NTk5NjJhNGM5ZTM3YjAzMzIzOTIxNDMwNzIxMTY4YjY2YzE0ZDA4MDc5ZGY4OTIyIiwiaXNzIjoiZDY4MTdjZjktYjZiZi0zYzEyLTgyNTYtYjA1YWFjYWVhY2E4IiwiY29udGV4dCI6e30sImV4cCI6MTc0NDE3MjEwMiwiaWF0IjoxNzQ0MTcxMjAyfQ.mxDiG-YRUjsz7B0ys0rMcGVrwWJL5-e68Jz10qfQYag\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImQ2ODE3Y2Y5LWI2YmYtM2MxMi04MjU2LWIwNWFhY2FlYWNhOCIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvcmluZ290ZWwuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvZ2V0LmhlbHAucmluZ290ZWwubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJSUyIsImlkIjoiMTAwMDAifX19LCJleHAiOjE3NDQxNzIxMDIsImlhdCI6MTc0NDE3MTIwMn0.UukEgd2AN0JBmTd3ClgKEGdlMKIBDCYD6ubijNHLUj4\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://ringotel.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://get.help.ringotel.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"RS\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"RS\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"7\\\"}\",\n \"timeZone\":\"Europe/Helsinki\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://get.help.ringotel.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ringotel","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"fb8d3a342fc145822b56e23ec652884c47aa7e76_lout","baseUrl":"https://get.help.ringotel.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ringotel.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4dc5dd32-ee1c-4fec-ab3d-938f3ce38e20","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"79a4830ebcd548f4818f5a0b16c3a3bd","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}